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Adobe FrameMaker is a document processor designed for writing and editing large or complex documents, including structured documents. It was originally developed by Frame Technology Corporation, which was bought by Adobe.

Overview[edit]

FrameMaker became an Adobe product in 1995 when Adobe purchased Frame Technology Corp.^[3] Adobe added SGML support, which eventually morphed into today's XML support. In April 2004, Adobe stopped supporting FrameMaker for the Macintosh.^[4]

This reinvigorated rumors surfacing in 2001 that product development and support for FrameMaker were being wound down. Adobe denied these rumors in 2001,^[5] later releasing FrameMaker 8 at the end of July 2007, FrameMaker 9 in 2009, FrameMaker 10 in 2011, FrameMaker 11 in 2012, FrameMaker 12 in 2014, FrameMaker (2015 release) in June 2015, FrameMaker 2017 in January 2017, and FrameMaker 2019 in August 2018.

The all-new 64-bit Adobe Framemaker (2019 release) empowers you to create rich and immersive technical content in a jiffy, using XML/DITA authoring. Introducing FrameMaker 2019 FREE COURSE Learn about FrameMaker and learn how to convince your organization to adopt a more cost effective FrameMaker workflow. 'FREE COURSE' Really, all caps? Cost effective needs a hyphen. I don't need to learn about FrameMaker. I need to get up to speed with FM 2019. Adobe FrameMaker (2015 release) is a complete solution for bidirectional technical content. Publish natively across channels, mobile devices and formats, and author with best-in-class XML/DITA support. Cost Of Adobe Framemaker 2015. To upgrade from Adobe FrameMaker (2015 release) or older versions or to upgrade to Adobe Technical Communication Suite (2019 release), call +1-866-647-1213.Adobe InDesignAdobe InCopySep 30, 2016 FrameMaker 2015 supports the latest version of Adobe Experience Manager 6.1.

FrameMaker has two ways of approaching documents: structured and unstructured.

• Structured FrameMaker is used to achieve consistency in documentation within industries such as aerospace, where several models of the same complex product exist, or pharmaceuticals, where translation and standardization are important requirements in communications about products. Structured FrameMaker uses SGML and XML concepts. The author works with an EDD (Element Definition Document), which is a FrameMaker-specific DTD (Document Type Definition). The EDD defines the structure of a document where meaningful units are designated as elements nested in each other depending on their relationships, and where the formatting of these elements is based on their contexts. Attributes or Metadata can be added to these elements and used for single source publishing or for filtering elements during the output processes (such as publishing for print or for Web-based display). The author can view the conditions and contexts in a tree-like structure derived from the grammar (as specified by the DTD) or as formatted in a typical final output form.
• Unstructured FrameMaker uses tagged paragraphs without any imposed logical structure, except that expressed by the author’s concept, topic organization, and the formatting supplied by paragraph tags.

When a user opens a structured file in unstructured FrameMaker, the structure is lost.

MIF[edit]

MIF (Maker Interchange Format) is a markup language that functions as a companion to FrameMaker. The purpose of MIF is to represent FrameMaker documents in a relatively simple, ASCII-based format, which can be produced or understood by other software systems and also by humans. Any document that can be created interactively in FrameMaker can also be represented, exactly and completely, in MIF (the reverse, however, is not true: a few FrameMaker features are available only through MIF). All versions of FrameMaker can export documents in MIF, and can also read MIF documents, including documents created by an earlier version or by another program.

History[edit]

While working on his master's degree in astrophysics at Columbia University, Charles 'Nick' Corfield, a mathematician alumnus of the University of Cambridge, decided to write a WYSIWYGdocument editor on a Sun-2workstation. He got the idea from his college roommate at Columbia, Ben Meiry, who went to work at Sun Microsystems as a technical consultant and writer, and saw that there was a market for a powerful and flexible desktop publishing (DTP) product for the professional market.

The only substantial DTP product at the time of FrameMaker's conception was Interleaf, which also ran on Sun workstations in 1981.^{[citation needed]} Meiry saw an opportunity for a product to compete with Interleaf, enlisted Corfield to program it, and assisted him in acquiring the hardware, software, and technical connections to get him going in his Columbia University dorm room (where Corfield was still finishing his degree).

Corfield programmed his algorithms quickly. After only a few months, Corfield had completed a functional prototype of FrameMaker. The prototype caught the eyes of salesmen at the fledgling Sun Microsystems, which lacked commercial applications to showcase the graphics capabilities of their workstations. They got permission from Corfield to use the prototype as demoware for their computers, and hence, the primitive FrameMaker received plenty of exposure in the Unix workstation arena.

Steve Kirsch saw the demo and realized the potential of the product. Kirsch used the money he earned from Mouse Systems to fund a startup company, Frame Technology Corp., to commercialize the software.

Corfield chose to sue Meiry for release of rights to the software so they could more easily obtain additional investment capital with Kirsch. Meiry had little means to fight a lengthy and expensive lawsuit with Corfield and his new business partners, and he chose to release his rights to FrameMaker and move on.

Originally written for SunOS (a variant of UNIX) on Sun machines, FrameMaker was a popular technical writing tool, and the company was profitable early on. Because of the flourishing desktop publishing market on the Apple Macintosh, the software was ported to the Mac as its second platform.

In the early 1990s, a wave of UNIX workstation vendors—Apollo, Data General, MIPS, Motorola and Sony—provided funding to Frame Technology for an OEM version for their platforms.

At the height of its success, FrameMaker ran on more than thirteen UNIX platforms, including NeXT Computer's NeXTSTEP and IBM's AIX operating systems.

Sun Microsystems and AT&T were promoting the OPEN LOOKGUI standard to win over Motif, so Sun contracted Frame Technology to implement a version of FrameMaker on their PostScript-based NeWS windowing system. The NeWS version of FrameMaker was successfully released to those customers adopting the OPEN LOOK standards.

Adobe Framemaker Help

At this point, FrameMaker was considered an extraordinary product for its day, enabling authors to produce highly structured documents with relative ease, but also giving users a great deal of typographical control in a reasonably intuitive and totally WYSIWYG way. The output documents could be of very high typographical quality.

Frame Technology later ported FrameMaker to Microsoft Windows, but the company lost direction soon after its release. Up to this point, FrameMaker had been targeting a professional market for highly technical publications, such as the maintenance manuals for the Boeing 777 project, and licensed each copy for $2,500. But the Windows version brought the product to the $500 price range, which cannibalized its own non-Windows customer base.

The company's attempt to sell sophisticated technical publishing software to the home DTP market was a disaster. A tool designed for a 1000-page manual was too cumbersome and difficult for an average home user to type a one-page letter. And despite some initially enthusiastic users, FrameMaker never really took off in the academic market, because of the company's unwillingness to incorporate various functions (such as support of endnotes or of long footnotes split across pages), or to improve the equation editor.

Sales plummeted and brought the company to the verge of bankruptcy. After several rounds of layoffs, the company was stripped to the bare bones.

Adobe Systems acquired the product and returned the focus to the professional market. Today, Adobe FrameMaker is still a widely used publication tool for technical writers, although no version has been released for the Mac OS X operating system, limiting use of the product. The decision to cancel FrameMaker caused considerable friction between Adobe and Mac users, including Apple itself, which relied on it for creating documentation. As late as 2008, Apple manuals for OS X Leopard^[6] and the iPhone^[7] were still being developed on FrameMaker 7 in Classic mode; Apple has since switched to using InDesign.

FrameMaker versions 5.x through 7.2 (from mid-1995 to 2005) did not contain updates to major parts of the program (including its general user interface, table editing, and illustration editing), concentrating instead on bug fixes and the integration of XML-oriented features (previously part of the FrameMaker+SGML premium product). FrameMaker did not feature multiple undo until version 7.2 (its 2005 release).

FrameMaker 8 (2007) introduced Unicode, Flash, 3D, and built-in DITA support. Platform support was Windows (2000, XP, and Vista) and Sun Solaris (8, 9, and 10).

FrameMaker 9 (2009) introduced a redesigned user interface and several enhancements, including: full support for DITA, support for more media types, better PDF output, and enhanced WebDAV-based CMS integration. Platform support for Sun Solaris and Windows 2000 was dropped, leaving Windows XP and Windows Vista as the sole remaining platforms.

FrameMaker 10 (2011) again refined the user interface and introduced several changes, including: integration with content management systems via EMC Documentum 6.5 with Service Pack 1 and Microsoft SharePoint Server 2007 with Service Pack 2.

Alternatives and competition[edit]

There were several major competitors in the technical publishing market, such as Arbortext, Interleaf, and Corel Ventura. Many academic users now use LaTeX^{[citation needed]}, because modern editors have made that system increasingly user-friendly, and LyX allows LaTeX to be generated with little or no knowledge of LaTeX. Several formats, including DocBook XML, target authors of technical documents about computer hardware and software. Lastly, alternatives to FrameMaker for technical writing include Help authoring tools and XML editors.

Versions[edit]

FrameMaker 1.11b

Released in 1986 (Solaris and AEGIS)

FrameMaker 2.0 and 2.1

Released in 1989 (Mac version released in 1990). 2.1 was running on OSF/Motif. First version to include the Paragraph Designer, Character Designer, Cross Reference capability, and the equation editor (same version that ships with FrameMaker today). First version to support book level generated lists.

FrameMaker 3.0

Released in 1991. First Windows version available in 1992. FrameMaker 3 introduced table support, hypertext support, and improved book support. In 1992 Sun introduced FrameBuilder (FrameMaker with SGML support).

FrameMaker 4.0

Released in 1993. FrameMaker 4 introduced Change Bars, Side Head support, run in paragraph format, and improvements on the Table Designer.

FrameMaker 5.0, 5.1, 5.1.2

Version 5.1 was released in 1995, and 5.1.2 in 1996. FrameMaker 5 introduced online help, long filename support in Windows 95, OLE support, rudimentary Save to HTML, and import text by reference. This major version also introduced FrameMaker and FrameMaker+SGML (to replace FrameBuilder).

FrameMaker 5.5/5.5.6

Released in 1997 (FrameMaker 5.5.6 was released in 1998) FrameMaker 5.5 introduced drag and drop dialogs, first Japanese localized version with doublebyte support, PDFMark support (PDFMark embeds bookmarks, links, and cross-references into PDF files automatically), color libraries (DIC, Focaltone, Munsell, Pantone, Toyo and Trumatch), language is embedded into Paragraph Designer and Character Designer, and Table designer now supports sorting by row or column. FrameMaker 5.5.6 beta was also the only version to run on Linux, however there was never a final version released due to poor feedback from potential customers. It was also the last version available for IRIX.

FrameMaker 6.0

Released in 2000. FrameMaker 6.0 introduced completely rewritten userguide, book wide find/replace and spell check, introduced new and improved chapter/book numbering system, compare document tool and bundled Quadralay WebWorks Publisher.

FrameMaker 7.0

Released in 2002. FrameMaker 7.0 introduced combined SGML and unstructured version, XML application support introduced, Save As PDF fixed, tagged PDF support, improved running header/footer support, document info stored in XMP format. FrameMaker 7.0 was the last version to run on the Macintosh (OS 8/9), HP/UX and IBM AIX.

FrameMaker 7.1

Released in 2003. FrameMaker 7.1 was bundled with Distiller 6, and included more OpenType fonts and can import Quark and Pagemaker documents. FrameMaker 7.1 on Unix now uses PDFLib and no longer relies on Distiller. FrameMaker 7.1 is only released on Windows and Solaris.

FrameMaker 7.2

Released in 2005. FrameMaker 7.2 introduced multiple undo, and included an unsupported DITA (Darwin Information Typing Architecture) application pack. It is bundled with WebWorks 8, and Distiller 7 (Unix version uses PDFLib). In 2006 Adobe released officially supported Framemaker 7.2 application packs for DITA and S1000D.^[8]

FrameMaker 8

Released in 2007. FrameMaker 8 introduced Unicode, Flash, 3D and built-in DITA support. A patch (8.0.1) was released during November, 2007 to fix a number of bugs and errors.

FrameMaker 9

Released in January, 2009. FrameMaker 9 contains a brand-new user interface and several productivity enhancements. New features included: full support for DITA, importing comments from PDF, enhanced WebDAV based CMS integration through native HTTP path support.^{[citation needed]}

FrameMaker 10

Released in January, 2011. FrameMaker 10 included changes such as: DITA 1.2 support, DITA usability enhancements, author XML content, content management system support,scripting, automatically checking spelling, finding and changing overrides, using the table catalog, repeating the last operation, setting a poster: In videos, drag and drop editing, creating read/write rules, configuring the maker.ini file, text drag and drop, background colour and suppressing alerts.^[9]

Framemaker 11

Released in July 2012. Framemaker 11 included native XML code view, author view, XSLT 2.0 and XPath 2.0 support, comprehensive DITA support, integration with popular content management systems, and enhanced video support.^[10]

Framemaker 12

Released in January 2014. FrameMaker 12 included support for multichannel/multidevice publishing, support for MathML equations, integration with Adobe Experience Manager, simultaneous PDF-based reviews and authoring, smart catalogs, and out-of-the-box Dropbox integration.^[11]

Adobe Framemaker Vs Indesign

FrameMaker (2015 release) (internal version: 13)

Released 2 June 2015. FrameMaker (2015 release) included full right-to-left language support for Hebrew and Arabic, support for Thai and complex script languages, a new PDF Maker, out-of-the-box multi-channel, multi-device publishing, mobile app output for iOS and Android, and many more features.

FrameMaker (2017 release) (internal version: 14)

Released 31 January 2017. FrameMaker (2017 release) new features included support for high-resolution displays (up to 4K), bigger and better welcome screen, search for menu commands, new Project Manager, next-generation responsive HTML5 layouts, search faster with auto-complete, customizable basic HTML5 output, and a direct connector with the XML Documentation Add-on for Adobe Experience Manager, Adobe's DITA CCMS.

FrameMaker (2019 release) (internal version: 15)

Released August 22, 2018. Adobe revamped the whole technology foundation of FrameMaker, which includes a new 64-bit architecture. Large parts of the software were rewritten. Adobe also implemented the latest Adobe technologies for image processing, especially the Adobe Image Decode/Encode Library for high-quality and fast JPEG/JPEG 2000, PNG, TIFF, GIF, BMP, and Icon image formats. The new native PDF engine is based on the same PDF library other Adobe applications like InDesign, Illustrator, and PhotoShop are using. It supports PDF/X, fully accessible 'tagged PDFs', as well as password-protected (encrypted) PDFs. In addition to that, Adobe introduced interactive real-time progress bars, support for image transparency, SharePoint 2016 support, support for interactive HTML5-based dialogs for plug-ins, the latest ExtendScript engine, one-click (proportional) image resizing, enhancements for DITA authoring, the world's first visual DITA customization (constraining) wizard, as well as support for the latest DITA Open Toolkit 3.x, and XSLT 3.0 and XPATH 3.0. FrameMaker also comes with a full license for Saxon Enterprise Edition and is the first desktop application to support Google's WebP image format. Adobe also went into an agreement with DUDEN to support the latest spell checking and hyphenation methods for the German language (German, Swiss-German and Austrian German).

See also[edit]

• Maker Interchange Format (MIF)

References[edit]

1. ^Lextrait, Vincent (January 2010). 'The Programming Languages Beacon, v10.0'. Retrieved 2010-03-14.
2. ^'FrameMaker system requirements'. August 2018. Retrieved 2019-03-21.
3. ^Nadile, Lisa. 'Adobe to buy Frame, adding content apps to tools.' PC Week 12.25 (1995): 3. Business Source Premier. EBSCO. Web. 6 June 2011.
4. ^http://www.macworld.com/article/1030037/framemaker.html
5. ^'Rumors Of FrameMaker's Death Have Been Greatly Exaggerated [sic]'. The Mac Observer. 2001-02-09. Retrieved 2007-05-26.
6. ^John Gruber 'Apple still using Framemaker in Classic', Daring Fireball
7. ^Michael Tsai (2007-05-01). 'Old Meets New'.
8. ^'FrameMaker 7.2 Application Packs for DITA and S1000D'. Adobe. Archived from the original on 10 May 2007. Retrieved 2007-05-26.
9. ^'FrameMaker10 and FrameMaker Server 10 launched today!'. Adobe. Retrieved 2011-01-11.
10. ^'FrameMaker 11 and FrameMaker Publishing Server 11 are here!'. Adobe. Retrieved 2012-07-25.
11. ^'FrameMaker 12 is here!'. Adobe Systems Inc. Retrieved September 8, 2019.

External links[edit]

• Blog post about FrameMaker (2019 release)
• Element Descriptions in Structured FrameMaker 10 Using Element Descriptions to cut down writers’ training costs and efforts.
• FrameUsers.com FrameMaker users' largest online reference site and community

Adobe RoboHelp (2019 release) allows you create, design, and deliver Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.

RoboHelp (2019 release) is designed for:

• Help authors, knowledgebase experts, Help developers for mobile applications, user assistance designers, and content strategists Produce Help systems, professional knowledgebases, technical support information, user guides, maintenance manuals, and mobile app Help content. RoboHelp is a scalable authoring and publishing solution that enables you to single-source content and publish it to multiple channels, devices, and platforms like mobile, web, desktop, and print.
• Policies and procedures specialists Produce documentation that helps government and corporate organizations achieve compliance with accounting, privacy, accessibility, and other regulatory statutes. RoboHelp allows you to write structured and searchable documents that can be easily accessed by a member of an organization.
• Instructional designers and eLearning professionals Create document-based learning materials for real and virtual classrooms and self-study programs. RoboHelp is an authoring and publishing tool that is comprehensive yet easy to use and integrates specialist tools like Adobe Captivate. Use RoboHelp to develop and maintain instructionally sound eLearning courses that integrate with LMSs. Work in a collaborative environment with multiple review cycles and follow up quickly. You can deliver more in less time, with fewer people and at a lower cost.
• Technical subject matter experts and engineers Create comprehensive technical documentation, including test plans, designs, reports, and product specifications. Use RoboHelp to include 3D models and simulations in your documents with rich media capabilities.

Adobe RoboHelp (2019 release)

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Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. You can work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across all platforms. Personalize experiences using dynamic content filters. Enable easier search for your users with a new algorithm, search autocomplete, and autocorrect. Collaborate using Git, SharePoint Online, and more.

Adobe Technical Communication Suite (2019 release)

• Easily author long, complex XML and non-XML documents.
• Deliver highly personalized interactive Help experiences with best-in-class search.
• Create responsive eLearning content and transform presentations to enable on-demand learning.
• Publish content across channels, formats, and devices.
• Collaborate in real time with shared PDF reviews.

Adobe Technical Communication Suite (2019 release) combines the following:

• Adobe FrameMaker (2019 release)
• Adobe RoboHelp (2019 release)
• Adobe Captivate (2019 release)
• Adobe Acrobat Pro 2017
• Adobe Presenter 11.1

Additional components:

• Adobe RoboScreenCapture

Special upgrade pricing is available to users who have eligible licenses for Adobe RoboHelp and want to upgrade to Adobe RoboHelp (2019 release) or Adobe Technical Communication Suite (2019 release).

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Adobe RoboHelp (2019 release) lets you design and deliver exceptional Help, policy, and knowledgebase content. Work faster with a reimagined user interface. Create media-rich experiences using HTML5 and CSS3. Easily customize layouts and templates with a powerful CSS and skin editor. Publish content across screens as Responsive HTML5, PDF, Mobile App, and more to serve users across platforms. Personalize experiences using dynamic content filters. Make search easier for your users with a new algorithm, search autocomplete, and autocorrect. Take collaboration to the next level using Git, SharePoint Online, and more.

See the feature summary of Adobe RoboHelp (2019 release).

Responsive HTML5 is an output type in RoboHelp (2019 release). It is based on a single responsive layout that automatically scales to different screen sizes.

Yes. RoboHelp (2019 release) supports Unicode, which enables you to author and edit Help topics in several languages. You can publish Help systems in Brazilian Portuguese, Bulgarian, Canadian French, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovenian, Spanish, Swedish, Swiss German, Thai, Traditional Chinese, Turkish, and Vietnamese. Adobe RoboHelp (2019 release) checks spelling, auto-corrects words, and creates a keyword index in any of these languages. The generated Help system, including navigation, appears in the selected language. Full text search is also operational in all these languages.

The following browsers support output generated by RoboHelp (2019 release):

• Google Chrome 65.0 or above
• Mozilla Firefox 59.0 or above
• Microsoft Edge 40.0 or above
• Microsoft Internet Explorer 11

Acrobat X, XI, Pro DC (2015 release), and Pro 2017 are compatible.

The latest version of Adobe Captivate (2019 release) is compatible with RoboHelp (2019 release). Adobe Captivate (2017 release) is compatible with RoboHelp Classic (2019 release).

Adobe appreciates any suggestions for new features. Submit your request to the RoboHelp Help Community.

To participate in future RoboHelp beta programs, send an email to the RoboHelp Beta Community.

You can import the final Help system output, but you cannot import proprietary file formats from third-party authoring tools.

You can easily generate WebHelp with Adobe RoboHelp Classic (2019 release). WebHelp Pro is the server-based version of WebHelp and enables authors to publish a Help system to Adobe RoboHelp Server 10 software.

RoboHelp introduces frameless output with sleek layout designs and an improved user experience. The frameless output significantly improves Google search for online help as it does not use iframes or framesets for the layout. In the frameless output, every topic has a unique URL, which improves access to context-sensitive information. The frameless output includes a built-in Mini TOC, an improved dynamic content filter experience, the capability to present a PDF version of the online version, and enhanced security and accessibility features.

The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects into RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).

The RoboHelp (2019 release) installer installs both RoboHelp (2019 release), an all-new application, and RoboHelp Classic (2019 release), which retains the experience of older versions of RoboHelp with updates. You can migrate existing RoboHelp projects into RoboHelp (2019 release). However, once you migrate and edit the projects, those projects cannot be imported back to older versions or RoboHelp Classic (2019 release).

You can publish to Adobe RoboHelp Server 10 from Adobe RoboHelp Classic (2019 release). The update to publish to Adobe RoboHelp Server 10 from Adobe RoboHelp (2019 release) will be released soon.

The full version of RoboHelp (2019 release) costs US$999. The full version of RoboHelp Server 10 costs US$9,999.^†

You can also buy a subscription to RoboHelp at $29.99/month per user. To know more, see all buying options.

^†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language, and applicable local taxes.

• If you own RoboHelp (2017 release), you can upgrade to RoboHelp (2019 release) for US$399.^†
• If you own RoboHelp (2015 release), you can upgrade to RoboHelp (2019 release) for US$599.^†
• If you own RoboHelp (2019 release) or older, you can upgrade to Adobe Technical Communication Suite (2019 release) for US$1199.^†
• If you own RoboHelp Server 9, you can upgrade to RoboHelp Server 10 for US$4,999.^†

^†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language, and applicable local taxes.

Yes. You can download a fully functional, 30-day complimentary trial version.

Yes. Adobe provides maintenance programs for users who participate in the volume licensing programs.

You can buy RoboHelp (2019 release) through the online Adobe Store or by calling: +1-866-647-1213 (Monday to Friday, 8 AM ET – 5 PM ET). Learn about other ways to buy RoboHelp (2019 release), including buying through authorized resellers or purchasing with education or government discounts.

Adobe does offer educational pricing for RoboHelp (2019 release), but only via licensing and not via retail. Learn more about special education pricing.

You can find an Adobe Technical Communication Partner to assist you in your country or region by visiting the Partner Portal.

For any customer service questions, write to us at techcomm@adobe.com.

For any technical support questions, visit the Customer Support page.

Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environment from malicious code by ensuring you are using genuine Adobe software.

Adobe does not gather, transmit, or use personally identifiable information during activation, other than the computer’s IP address.

You need to connect the machine with RoboHelp (2019 release) to the Internet at least once within 30 days of the first launch of your serialized product.

Activation occurs silently in the background after installation when the system detects an Internet connection. You don't have to do anything proactively to activate.

The product must connect to the Internet at least one time within 30 days of the first launch of your serialized product. If the product has not been activated after 30 days, the application does not launch until an Internet connection is detected and the software can be activated.

The software silently tries to connect to the Internet to activate for the first 7 days after the first launch of your serialized product. If the software has not activated within the first 7 days, you receive a reminder for the next 23 days on every launch that the machine must connect to the Internet and activate the software. As soon as the software detects an Internet connection, it silently activates the product.

No. Activation of the product via the Internet is required for RoboHelp (2019 release). If your system is connected to the Internet and you receive an activation reminder, contact your local Customer Support for assistance. Customer Support, however, cannot activate your software over the phone if you don’t have an Internet connection.

If your system is connected to the Internet and you have received a reminder asking you to activate your product, contact your local Customer Support. To access phone numbers for Customer Support, see Adobe Customer Support.

Yes. All RoboHelp (2019 release) users need to activate their product. If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT Administrator contact your local Customer Support. The phone numbers for Customer Support are available at Adobe Customer Support.

Yes. Every computer that has RoboHelp (2019 release) installed must activate in order to continue using the software.

If your company has firewall restrictions that prevent the machines from connecting to the Internet, have your IT administrator contact your local Customer Support. The phone numbers for Customer Support are available at www.adobe.com/support/contact.

Activation of RoboHelp (2019 release) is required via the Internet to continue using the product. Activating RoboHelp helps protect your computer, your environment, and ensures that you use a genuine Adobe product.

The machine with RoboHelp (2019 release) installed must connect to the Internet at least once within 30 days of the first launch of your serialized product or the product stops working. If you work in a company that has a firewall that prevents your system from connecting to the Internet, have your IT Administrator contact Customer Service.

No. Activation of RoboHelp (2019 release) is required via the Internet. Each machine with RoboHelp installed must connect to the Internet at least once within 30 days of the first launch of your serialized product to continue use of the product.

For details on Adobe return policies in your region, see this Return or exchange a non-subscription product.

No. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you have bought from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Registration and activation are completely different. Activation is a mandatory process that requires the software to connect to Adobe servers via the Internet and associates the products you buy from Adobe with the computers on which you use those products. Activation helps protect your computers and environments from malicious code by verifying that you have genuine Adobe software. Registration is an optional process that gives you access to a wide range of benefits and options, including access to support, notification of product updates, newsletters, special offers, and invitations to Adobe events.

Contact Customer Service from 6am to 5pm, Pacific Time, Monday through Friday, at 800-833-6687, or submit a request online at any time. For faster service when calling, have your invoice number available.

A subscription is a more flexible way to get the technical communication software. It gives ongoing access to the software for a low monthly fee and access to all upgrades at no additional charge, as long as your subscription remains active.

Note:

The subscription plan requires an annual commitment, billed monthly or prepaid. There is no month-on-month subscription plan.

The following Adobe Technical Communication software are available by subscription:

• Adobe FrameMaker (2019 release)
• Adobe RoboHelp (2019 release)
• Adobe Technical Communication Suite (2019 release)

No, there are no differences in the functionality or in the system requirements between the two. However, if you suspend or cancel your subscription, you cannot use the software.

Subscribing is a great option to consider if you want to:

• Always benefit from the latest capabilities and updates of the latest version.
• Upgrade your software and move up to the current version at an affordable price.
• Try out Adobe Technical Communication software.

The software installs locally on your computer. It's unnecessary to be online to use your subscription. Access to the Internet is required during installation and licensing of your software and once every 30 days thereafter. The software alerts you when a connection to the Internet is required for a license status check. You have access to the software as long as your subscription is current.

Adobe Technical Communication software subscription plans are available exclusively through Adobe.com.

Yes, you can convert the 30-day trial version into a subscription by purchasing a license from Adobe.com store. Select the subscription option when you add the product to your online cart. Once the order is complete, the subscription will start reflecting on your Adobe.com account. Please launch the product and choose the option to license this software, logon to your Adobe ID and the product will get activated.

No. When you purchase a subscription on Adobe.com, you immediately receive an email that contains a link to the electronic download of the software.

If you live in a region where you purchase from the Adobe Store with a price quoted in U.S. dollars or euros (but you receive credit card statements with charges stated in your local currency), you could see different amounts charged from month to month. Changes in the currency exchange rates from one billing date to the next affect the charges.

The cost of an annual subscription will not increase in the year you are subscribed.

Your subscription includes access to current and future versions of the Adobe technical communication application as long as your subscription remains active.

No, only individual subscription editions are available, and only on Adobe.com. For volume licensing needs kindly request a call back.

Subscription fees vary by product, plan, and your country of residence. Visit Adobe.com or the online Adobe Store in your respective country for pricing information.

Under an annual plan, paid monthly, you’ll be charged the rate stated at the time of purchase, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month for the duration of your annual contract.

Under an annual plan that is prepaid, you’ll be charged the annual rate stated at the time of purchase as one lump sum, plus applicable taxes. Your contract will renew automatically, on your annual renewal date, until you cancel.

See terms and conditions for more details.

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Adobe FrameMaker (2019 release), Adobe RoboHelp (2019 release), and Adobe Technical Communication Suite (2019 release) subscriptions are available in English, French, German, and Japanese.

You can quickly get started with a subscription: Visit the buying guide and choose your product and plan, and then complete the purchase. Immediately after purchase, check your email for a message from Adobe with your serial number and a link to download your software. After you download the product, double-click the installer and follow the onscreen instructions to install your product and start your subscription.

Your subscription begins as soon as your payment is processed.

Visit the Adobe Store download forum, where you can find information about typical software download issues. You can also reach out to us at techcomm@adobe.com for any queries.

In the Adobe Store, select Your Purchases > Your Downloads. A column displays the serial number for your subscription, along with a link to download the product.

During your purchase and installation, you are required to create or enter an Adobe ID. An Adobe ID is your current email address with a password you create. Learn more about the benefits of an Adobe ID.

No. You can use the same Adobe ID with all your Adobe products, including subscriptions.

You can install your subscription software on up to two computers. For more information, see the license agreement for the product that you want to subscribe to.

When you buy a software product from Adobe, you are issued a serial number that represents your license to use that software. Activation is the process by which Adobe validates that your software and serial number are genuine and being used as allowed by your product license agreement. It is intended to protect both your rights as a consumer and Adobe’s rights as a software developer. Activation helps confirm that the software you bought is not counterfeit. You cannot use your Adobe subscription edition software if it is not activated.

Yes. If Adobe cannot activate the product, you are warned when you launch the application. Blocking access to the activation server prevents the product from launching.

Call Adobe Customer Service for assistance in making this change.

Yes, you can cancel your subscription. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period. Cancellations can be made at any time by visiting your Manage Account page* or by contacting Customer Support in your region.

*Specific countries require cancellations to be made only by contacting Customer Support, see list of countries here.

If your subscription expires or is stopped for any reason (for example, due to an expired credit card), you are notified by email, and your software displays an alert that your subscription has ended. If it has been less than six months since the subscription ended, click the Renew button displayed with the alert to enter the information required to restart your subscription.

To cancel an annual subscription, you can either visit the Account page on www.creativecloud.com or contact Adobe Customer Service. If you cancel your membership before meeting the annual commitment date, you are charged 50% of the remaining amount left on your contract.

Subscriptions are available through Adobe.com in the following countries:

Africa, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

When you cancel your subscription after 14 days:

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• For an annual contract paid monthly, your access will continue until the end of that month’s billing period.
• For a prepaid annual contract, your access will continue until the end of your contracted term.

There are no discounts offered for moving from a subscription edition to a non-subscription purchase of Adobe Technical Communication software.

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You are eligible to receive updates to Adobe Technical Communication software as long as your subscription remains active. Adobe notifies you by email of upgrades as they become available. This email contains instructions on how to access and install the upgrades.

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Any ongoing bug fixes, security patches, and other update releases that do not require full upgrades are made available through the Updater in Adobe Application Manager.

If you have questions relating to managing your subscription, contact Adobe Customer Service.

Contact Adobe Technical Communication support for issues with your Adobe software. You can also reach out to us at techcomm@adobe.com for any queries.

If you have questions about your subscription, visit the Support page. You can also reach out to us at techcomm@adobe.com for any queries.

Similar to traditional licensing model of Technical Communication products, support is not a part of the license and needs to be purchased separately from Adobe.com.

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^†Prices listed are the Adobe direct store prices. Actual price can vary depending on the country and currency of purchase, product language and applicable local taxes.

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^{^}This product may integrate with or allow access to certain Adobe or third-party hosted online services (“Online Services”). Online Services are available only to users 13 and older and require agreement to additional terms of use and Adobe’s online privacy policy (www.adobe.com/go/terms). Online Services are not available in all countries or languages, may require user registration, and may be discontinued or modified in whole or in part without notice. Additional fees or subscription charges may apply.

^∑Adobe FrameMaker (2019 release) allows users to create content that is compliant to popular industry standards such as XML, DITA 1.2 and S1000

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